FAQ

Production takes 5-7 business days. After production, orders will begin to  be processed and fulfilled; this can take up to 10-15 business days. This does not include the time spent in transit! Once your order is shipped, tracking information will be provided via Email. 

*These are pre-orders/ print on-demand so we appreciate your patience and understanding.

*Refer to individual product pages for shipping times specific to each product.

*During new releases, holidays, etc. there can be an additional 3-45 business days of processing time.

Transit times will vary based upon a few different conditions, including but not limited to:

• Total distance between us and you
• Whether your parcel is a domestic (USA) or international (everywhere else) shipment

WE ARE NOT RESPONSIBLE FOR ANY FEES required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

All sales are final. Refunds are applicable only to damaged/defective goods or goods that were not received correctly. Please reach out to customer service if refund is applicable. 

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

I only received one of the items in my order, where is the rest?

Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.

I didn't receive a confirmation email, did my order go through?

On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

Why was my credit card charged multiple times?

When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to vindria, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be authorized multiple times.

I didn't receive a tracking number, when should I expect it?

If you are a domestic customer, you should receive a shipping confirmation email within 1-4 weeks of your purchase. If you are an international customer, you should receive a shipping

confirmation email within 1-5 weeks of your purchase. If you don't have it, it's possible that it got sent to your spam folder.

I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, we are unable to combine shipments on multiple orders.

I emailed customer service, how long will it take them to respond?

For E-Mail, expect a response within 24-48 hours from our representatives. Please allow more time during new drops or the holiday season. Our representatives are available Monday-Friday.

I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 5-7 business days to reship.